Fault management/configuration of Cisco, Nokia Router is a must.
Fault management/configuration of Fortinet Firewall in required to be done.
Trouble Ticket handling
Customer Issue handling
Ensure to Acknowledge and close TT within SLA/OLA
Prepare, implement and verify the configuration and integration of a Node /system/services
Emergency Handling and chronology preparation
Coordinating with care/vendor team for handling resolved cases
Interfacing with other Technical Teams
Coordinating with field team if onsite support required on faults
Hand over and activity sheet preparation
Very Good knowledge about IP technologies mainly IP SDN / Noin SDN / MPLS, BGP, MPLS VPN(L2 and L3), OSPF, ISIS, QoS.
very good knowledge about Cisco Nokia HP and Dell SDN / Non SDN switches
Ability to identify problems and act accordingly as per defined process
Ensuring Post check of activities done during MW period.
Job Responsibilities & Competencies
Flexible to work in 24*7 ( 10 to 12 Night Shift , if required )
Able to handle Pressure
Good Communication Skills
Command on Subject
Ready to support Team members
Technology in charge of providing high level resolution
Bachlore of Engineer in Electrical / Electronics / MSC IT / or any relevent Degree
Nokia Certified will be added advantage
Location: Noida, Bengaluru and Chennai