This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Take ownership for problem resolution, problem reproduction and escalation.
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Be a fast learner and keep pace with newer technologies
Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
Excellent verbal and written communication, presentation, and customer handling skills.
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of the following:
Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS] IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
IP routing protocol (BGP, OSPF, RIP),
Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.
Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).
Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
Company: Juniper Networks
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