We are now looking for a Technical Authority Expert to be responsible for technology leadership, expertise & support extending through the full cycle of Create, Sustain & Evolve for its respective domain
Develop & maintain solutions based on automation use case candidates.
Investigate the possible source of problems for the automation components
Improve and drive recovery processes
Provide domain expertise to domain support and automated operations team
Provide domain expertise to automation and analytics team to support analytics and automation use cases
Develop, maintain & improve automated Service Delivery methodologies.
Perform trend analysis to proactively detect possible failures. This shall ensure restoration and repair as a result of its own analysis or when prompted by automated operations or domain support Service Function processes.
Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the service
To be successful in the role you must have
Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
KPI formulae, KPI degradation and KPI troubleshooting
Analytical and synthesis capabilities
Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
Good understanding and working knowledge of Scripting
Detailed knowledge of Services and customer segmentation
Core and access network performance / configuration parameters and their interpretation and usage.
Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote
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