About this opportunity

We are now looking for a Technical Authority Expert to secure technical capability as part Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
We believe in trust – we trust each other to do the right things!
We believe in taking decisions as close to the product and technical expertise as possible.

What you will do

Act as the first point for activities demanding a level of technical-expertise as a 24/7 capability hosted in Automated Operations.
Work shift operations as per defined shift roster and actively supervise ticket queues to ensure timely response to tickets
Focus on improvement of automated recovery.
Secure Critical issue support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

You will bring

Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, beneficial services
KPI Analysis, Analytical and synthesis capabilities
Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies

Location: Noida
Company: Ericsson

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