Senior Tech Support Representative At Lutron Electronics

Lutron Electronics Co., Inc has an opening for top candidates with 2-4 year’s work experience. In this position, you would be a key part of the Lutron global service team.
Preferred Background: Building Management Systems/BMS , Automation , Commissioning , Field service, Lighting controls

Responsibilities

To answer the phones/e-mails and support our customers on our system level products.
Troubleshoot and diagnose use issues regarding Lutron systems
Document problems and solutions in a central database, escalating them when necessary
Communicate effectively with other functions to meet customer needs
Develop technical expertise regarding Lutron products, systems and services
Represent Lutron according to our Five Principles, particularly Take care of the Customer
Participate and run the day-to-day operation of LED CoE @ A3E

Must Have Qualifications

4 years Engineering Degree – (BTech/MTech – Electrical and/or Electronics Engineering)
2 – 4 years of relevant experience
Excellent Communication skills both written and verbal (knowledge of a foreign language would be a bonus)
Ability to work in a 3-shift operation, on shift rotational basis (some shifts do cover weekends, although overall working days would be 5 days per week)

Location: Gurgaon
Company: Lutron Electronics

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