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You use your knowledge of mobile diagnosis and training experience to improve the Xiaomi service center’s technical ability and Xiaomi service quality.
Roles & Responsibilities
Provide technical support for ASCs (Controlling high part consumption, Process Adherence, Audit)
Visit to different ASCs of the region.
Answer technical inquires, diagnose problems, and technical verification.
Provide technical training and examination for engineers & CCOs.
Be responsible for issues recreation in lab or onsite, bug report, and defect verifications.
Technical support for emergency cases.
Technical Issues sample collection
Closely working with the R&D and testing team.
Analysis of data.
4+ years of mobile phone testing or training experience.
A Bachelor’s or Masters in Electronics & Communication or equivalent engineering experience.
Good knowledge of excel & Presentation.
Sound knowledge of mobile equipment, networks.
Good Communication skills (English – oral and writing).
Good coordination ability.
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