JOB: Technical Support Engineer – EV At Skill-Lync

Skill-Lync has built an alternative platform for engineering education. The last 2 decades have seen an increasing disconnect between industry and academia – this has resulted in colleges not teaching industry relevant technical skills and thereby students becoming unemployable. Skill-Lync is a Y-Combinator (2019) start-up that is solving this problem at scale leveraging technology and an ecosystem of industry-experts, engineer-trainers and offline-centers.
As a technical support engineer, you will be responsible for creating, organizing, and maintaining current and future e-learning courses that are offered by SKILL-LYNC. If you are a teacher at heart and a techie by mind, then you should definitely consider this unique role. We are looking for a highly skilled person with exemplary communication skills for this role.

What you will do

Work experience with Electrical Engg domain or equivalent.
Opportunity to work on IT projects.
Exposure to IT and development.
Work in collaboration with a team.
Guided by experts and professionals in the field and learn on the job.

Key skills

Passionate about changing the way millions of Engineering graduates learn globally.
Super energetic and driven to spread better learning.
A strong believer that good Education can create an everlasting impact.
Someone who has strong communication skills and can persevere.
Interested in speaking to, counselling and guiding students.
Driven by the idea of helping children become lifelong learners.

Requirements

Take ownership of customer issues and see problems through to resolution.
Research, diagnose and identify solutions to resolve customer issues.
Help learners at the study centre and solve technical doubts and troubleshoot software tools related problems.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Follow the SLA for issues with respect to the severity.

Location: Chennai
Company: Skill-Lync

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