JOB: Support Associate At SAP In Bengaluru

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Role

Ensure customers come first and put yourselves in customer shoes when making decisions and viewing our processes and programs 24/7.Move fast from idea to value.

Support customers with non-technical queries displaying exceptional customer service.
To follow predefined procedural quality standards ensuring customer messages are prioritized correctly
To seek out opportunities to add value to customers during all interactions
Diagnosing and anticipating current and future customer needs and provide assistance with both
Engage with and provide feedback on, processes and procedures with a view to possible improvements
Maintaining a pleasant working environment for your team.

Role Requirements

Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA’s
Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed
Strong interpersonal skills: team player and consensus-builder, proactive networking attributes, execution focus, and ability to drive change
Participate in weekend support activities
Ability to work flexibly, multi-task, prioritize, and manage time effectively
A bachelor’s degree in Administration or related field.
A minimum of 3- 5 years’ experience.
Excellent interpersonal, written and oral communication skills.

Qualifications

Graduates from university with a bachelor or master degree(s) or relevant work experience.

Location: Bengaluru
Company: SAP

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