Need hands on experience/knowledge on the following areas:

Knowledge Deployment & Troubleshooting experience on NICE applications like NIM, NRX, NTR, NTRX & Engage
Knowledge of Virtual Machines (VMWare)
Knowledge of Windows server OS (2008 and above), SQL Database and Web application
Knowledge & understanding of various troubleshooting tools like Wireshark, Network monitoring, etc
Good experience on Ticketing tools like Jira, Zendesk, Mantis, etc
NICE Certification is a plus

Must have:

Hands on experience on NICE applications
Excellent Communication skills (written & verbal)
Good Documentation / Presentation Skills
Build & maintain relationships with employees, stakeholders, customer & clients (international)

Responsibilities

Working in rotational shifts covering 24*7 support desk
Utilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts.
Gathering information regarding the technical problem that accrued by to diagnose the problem in the system.
Understanding the root cause of the problem and trying to define a long-term solution.
Escalating cases to higher tiers according to the defined protocols or by taking the required decision on situation basis.
Gather deep dive knowledge of our products which will play key role in the success of servicing our customer

Education Qualification

BE/BSc/Diploma in IT, Electronics/ Telecommunications, Computer Science.

Experience

1- 3 Years’ relevant experience on NICE

Location: Mumbai
Company: Jampot Technologies

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