Lutron Electronics Co., Inc has an opening for top candidates from an automation background. In this position, you would be a key part of the Lutron global service team. In this customer-facing role, you would stand as a bridge between the organization and Lutron customers.

Responsibilities

Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV/BACnet/API etc).
Learn Lutron Quality standards in our serviceability and project delivery.
Support Channel onboarding, product, and execution training to meet Lutron quality standards.
Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.
Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards
Support jobs with Beta features for new systems like Athena and Vive
Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.
Support system, features & process improvement through continuous feedback loop.
Communicate effectively with other functions to meet customer needs.
Develop technical expertise regarding concerned Lutron products & systems, and advanced integration (AV/BACnet/API etc)
Participate in Bi-weekly calls for POE feedback & issue tracking.
Maintain monthly quality trackers and update channel partner annual evaluation.
Represent Lutron according to our Five Principles, particularly TAKE CARE OF THE CUSTOMER.
Stay aligned to Lutron’s culture and values:
Be passionate
Be flexible and adaptable to changing markets
Be an innovative thinker
Be customer focused

Be ethical

Must Have Qualifications:
Engineering Degree: Electrical and/or Electronics Engineering

4-6 years of experience in Lighting controls or BMS or other automation systems.
Fluent in English, communicate clearly with our India, USA and other regional internal teams
Ability to work flexible hours or weekends on a need-basis, although overall working days would be 5 days per week.
Open to travel (up to 70%) within Pan-India and Indian sub-continent

Desired Skills

Experience in field execution of lighting controls or equivalent building systems.
Experience in the execution of project in hospitality industry would be preferrable.
Proficient in English language (writing and speaking) with clarity of thoughts.
Knowledge of various automation protocols and integration, networking basics, IOT system design and execution etc are preferred.
Experience in customer interaction and taking ownership.
Ability to closely work with global QTS & Quality team.
Any relevant experience

Location: Gurgaon
Company: Lutron Electronics

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