Roles And Responsibilities
Provide technical support to our customers on Uniformance – Asset sentinel /DynAMo (Advanced Alarm Management) products
Deliver professional and timely communication to customers
Diagnose and troubleshoot issues to resolve or escalate issues timely
Collaborate with peers and colleagues to best serve needs of customers
Stay current on all key support topics, including product knowledge and required technical and customer skills
Meet and exceed all expectations and established benchmarks
Working Experience and Knowledge on at least one DCS, preferably Honeywell control systems
Experience in handling Projects, Engineering, installation, commissioning, fine-tuning and maintenance of Instrumentation control systems
Working Experience and Knowledge on other vendor Alarm management solutions, OPC, Data Historians, etc.
Working experience in SQL
Should be well versed with OPC Servers, integration and knowledge of Historians with OPC.
Working experience on Asset sentinel /DynAMo/AAM/OMPro suites
Working experience in Oil & Gas industry
Excellent Communication skills (Fluent English)
Basic VB and Python Scripting would be an added advantage.
Knowledge on SQL
Candidate should be ready to work in shifts and should be ready to travel as and when required.
Morning : 6:00 AM – 3:00 PM
Day : 9:00 AM- 6:00 PM
Night : 6:00 PM – 2:00 AM
On-Call : 2:00 AM – 6:00 PM
B.E/B.Tech. degree in Electronics and Instrumentations, Chemical, IT, CSE or equivalent
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