About this opportunity
Engineer – Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the severity 1 outages aggressively and ensure that the restoration is done within the Service level agreement with the customer!
We believe in trust – we trust each other to do the right things.
We believe in taking decisions as close to the product and technical expertise as possible.
We believe in creativity – trying new things and learning from our mistakes.
What you will do
Manage Incidents 24X7 and ensure minimal disruption to the service.
Set up and drive the Technical & Management Bridge.
Do verification of MINNotification messages to ensure completeness & correctness of the information being sent to the customer.
You will bring
Have more than 3 years trouble shooting experience in a Telecom domain.
Have engineering degree or equivalent.
Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions.
Have ability to remain calm and focused under extremely stressful situations.
Qualifications: Degree in Electronics and Communication Engineering
Experience: 3-5 years
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